Refund policy
Last updated: May 25, 2026
At Evangelina, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.
Return Window We accept returns within 30 days of the delivery date. After 30 days, we are unable to offer a refund or exchange.
Return Eligibility To be eligible for a return, your item must be:
- Unopened and unused
- In the original packaging
- In the same condition that you received it
We do not accept returns on opened or used products for health and safety reasons.
Non-Returnable Items The following items cannot be returned:
- Opened or used products
- Items purchased on sale or with a discount code
- Items damaged due to misuse or negligence
Return Shipping Customers are responsible for paying return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service. Evangelina is not responsible for items lost in return transit.
How to Initiate a Return To start a return, contact us at support@shopevangelina.com with your order number and reason for return. Do not send items back without first contacting us — unauthorized returns will not be accepted.
Refunds Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days. Please allow additional time for your bank or credit card company to post the refund.
Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@shopevangelina.com with your order number and a photo of the item. We will send a replacement or issue a full refund at no cost to you.
Exchanges We do not offer direct exchanges. If you would like a different item, please return your original item for a refund and place a new order.